Refund policy

Thank you for shopping with Lumoria. We want every customer to enjoy a smooth and satisfying shopping experience. If you are not completely happy with your purchase, we're here to help.

30-Day Return Policy

We proudly offer a 30-day return and refund guarantee on eligible items.

You may request a return within 30 days after receiving your order.

To qualify for a return, items should:

  • Be unused or only lightly inspected
  • Be returned in their original packaging whenever possible
  • Include all accessories and original components
  • Not show signs of intentional damage or misuse

Free Returns

Lumoria offers free returns for eligible products.

If your return request is approved, our support team will provide return instructions.

Please do not send products back without contacting us first.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

We'll quickly arrange a replacement or full refund at no additional cost.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the refund status.

Approved refunds are issued to your original payment method.

Depending on your payment provider, refunds typically appear within 5–10 business days.

Shipping charges, if any were paid for special services, may not be refundable.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if opened or used, unless they arrive damaged or defective.

Gift cards and clearance items may also be excluded where permitted by law.

Order Cancellation

Orders may be cancelled before shipment.

If your order has already been processed or dispatched, it can no longer be cancelled, but you may return it after delivery under this policy.

Contact

For return requests or refund assistance, please contact:

Email: support@lumoria.space

We are always happy to assist you.